Berlin as the region of call centers
Berlin is an excellent location for call center agencies offering a comprehensive array of high-performance call center services.
Facts and figures
- 240 call centers with more than 25,000 employees;
- Excellent location for call center agencies and in-house call centers;
- Comprehensive of top-notch call center services available in the region;
- 92 percent of call centers would choose their business location in Berlin again.
Why Berlin?
„We see our involvement in Berlin as a long-term investment that will allow us to develop our projects in a sustainable way. In the next few years, Berlin will become an important pillar for our company. This will benefit employees as well as business customers. Together, we will be able to help strengthen the business hub of Berlin.“
Mario LeinhosManaging Director, touristic24 GmbH
Opportunities and prospects
- Qualified, multi-lingual workforce;
- Top call center region for the German-language market;
- Home to all the most important service providers;
- Proximity to universities;
- Flexible, affordable office space,
- Excellent transportation and telecommunications infrastructure,
- Large selection of industry-specific training and professional development programs;
- CallCenterWorld® - the most important industry event in the German-speaking market, every February in Berlin;
- The state government is engaged in supporting customer care centers and call centers;
- Comprehensive support for investments, accessing the labor market and training and credentialing employees;
- Support and consultation provided by Berlin Partner for Business and Technology for investments in the region, especially in connection with securing office space, recruiting personnel and taking advantage of subsidy programs.
(Source: Berlin Partner GmbH, Call Center Survey 2010; Berlin Partner GmbH, “Call Centers in Berlin - Service.Quality.Competence” (Call Center in Berlin - Service.Qualität.Kompetenz)
