The region in numbers
- 240 call centers with 25,000 employees;
- Excellent location for call center agencies and in-house call centers;
- Comprehensive of top-notch call center services available in the region;
- 92 percent of call centers would choose Berlin again.
Opportunities and prospects
- Qualified, multi-lingual workforce;
- Top call center region for the German-language market;
- Home to all the most important service providers;
- Proximity to universities;
- Flexible, affordable office space,
- Excellent transportation and telecommunications infrastructure,
- 24 hour per day, 7 day per week operations possible without a special permit application,
- Large selection of industry-specific training and professional development programs;
- CallCenterWorld® - the most important industry event in the German-speaking market, every February in Berlin;
- The state government is engaged in supporting customer care centers and call centers;
- Comprehensive support for investments, accessing the labor market and training and credentialing employees;
- Support and consultation provided by Berlin Partner GmbH for investments in the region, especially in connection with securing office space, recruiting personnel and taking advantage of subsidy programs.
Source: Berlin Partner GmbH, Call Center Survey 2010; Berlin Partner GmbH, “Call Centers in Berlin - Service.Quality.Competence” (Call Center in Berlin - Service.Qualität.Kompetenz)
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